SnagFlow Terms of Service

1. Acceptance of These Terms

Welcome to SnagFlow (which may be listed in an app store as “Snag Flow: Photo PDF Report”). These Terms of Service (“Terms”) are an agreement between you and the independent developer of SnagFlow (“Developer,” “we,” “us,” or “our”) governing your download, installation, access to, and use of the SnagFlow mobile application and related services (collectively, the “App”).

By downloading, installing, accessing, or using the App, or by purchasing SnagFlow Pro, you confirm that you have read and agree to these Terms and our Privacy Policy. If you do not agree, do not use the App or purchase a subscription.

If you use the App for a company, client, or other organization, you represent that you have authority to accept these Terms on its behalf.

2. Eligibility

The App is intended for users aged 16 or older. If you have not reached the age at which you may enter into a binding contract in your location, you may use the App only after a parent or legal guardian has reviewed and agreed to these Terms. You must also comply with the laws and professional rules that apply to you.

3. Description of the App

SnagFlow is a local-first tool for field inspections, issue tracking, photo annotation, signature capture, report preparation, and data export. Features may include:

• creating and managing inspection projects and issues;
• capturing, importing, annotating, and organizing photos;
• recording project details, assignees, locations, statuses, and signatures;
• generating PDFs, CSV files, Excel workbooks, images, or project backup packages;
• sending exported files to third-party apps through your device’s system share features; and
• using the Free plan or subscribing to SnagFlow Pro through an app store.

The App is not a cloud-storage service. The current version does not provide a SnagFlow login, project cloud upload, or cross-device project synchronization. Unless a feature expressly states otherwise, projects, issues, photos, annotations, signatures, templates, reports, and backups remain on your device.

4. Free Plan and SnagFlow Pro

4.1 Free Plan

The App is free to download. The Free plan does not expire and permits up to one non-deleted local project on the current device at a time. Active, completed, and archived projects count toward this limit. Moving a project to the recycle bin or permanently deleting it frees the slot; restoring a project causes the limit to be checked again.

The exact Free features, restrictions, and watermark behavior are those displayed in the current App version, subject to applicable law.

4.2 Pro Benefits

An active SnagFlow Pro subscription generally unlocks:

• unlimited local projects;
• Excel exports containing photos;
• custom report layouts and templates;
• custom branding or a company logo;
• removal of the SnagFlow watermark; and
• other Pro features identified in the App.

Pro access is available only while the app store confirms that the subscription is active. Some features may differ based on device, operating-system version, region, or store availability.

4.3 What Happens When Pro Ends

If a trial ends without conversion, a paid term expires, or the store confirms that Pro is no longer active:

• we do not delete your local projects, photos, signatures, reports, or backups merely because Pro ended;
• you may continue to view and edit existing projects, but new projects are subject to the then-current Free limit;
• custom templates may remain viewable, while editing or saving them again may require Pro;
• previously generated files are not retroactively changed, while newly generated files reflect your current entitlement; and
• Pro-only exports, watermark removal, and other advanced features become locked again.

5. Subscriptions, Trials, Billing, and Renewal

5.1 Available Plans

SnagFlow Pro may be offered as an automatically renewing monthly plan and an automatically renewing yearly plan. The monthly plan does not ordinarily include a free trial. Users whom the app store determines to be eligible may receive a 7-day free trial with the yearly plan.

The price, currency, billing period, taxes, offer eligibility, and renewal terms shown in the App or app-store purchase screen before you confirm are the final terms for that transaction. Prices may vary by country or region and may be adjusted by the app store.

5.2 Seven-Day Free Trial

The seven-day free trial is not a countdown that starts when you install the App. It starts only after you actively select an eligible yearly plan and confirm the subscription in the Apple App Store or Google Play purchase screen.

The yearly subscription fee is generally not charged during the trial, although the app store may require a valid payment method or payment verification. Unless you cancel before the deadline shown by the store, the trial automatically converts to a paid yearly subscription at the price shown on the confirmation screen. Eligibility, start and end times, and any additional confirmation requirements are determined by the relevant app store.

5.3 Automatic Renewal and Charges

Monthly and yearly plans are automatically renewing subscriptions. Unless you cancel before the renewal deadline set by the app store, the store charges your selected store-account payment method at the beginning of each billing period. We do not directly collect or store your complete payment-card details.

5.4 Cancellation

You must manage or cancel your subscription through the Apple App Store or Google Play account used for the purchase. Deleting SnagFlow, clearing App data, or stopping use does not cancel a subscription.

Cancellation generally takes effect at the end of the current paid billing period, and you generally retain Pro access until then. Some regions may allow immediate cancellation or a prorated refund under local law or store rules. The result shown by the app store controls.

5.5 Refunds

Canceling a subscription does not automatically create a refund. Refund eligibility, deadlines, methods, and decisions are governed by the policy of the app store used for the purchase and applicable law. You may first use the Apple App Store or Google Play order and refund process. Where the store directs you to the developer or applicable law permits, you may also contact us at the email below. A refund or revocation may end the related Pro entitlement.

5.6 Restore Purchases and Platform Boundaries

Restore Purchases only attempts to restore Pro entitlement that is associated with the current Apple or Google store account and remains active or otherwise restorable. It does not recover project data deleted from the device or lost through uninstallation, data clearing, device damage, or device replacement.

Because the current version has no SnagFlow account system, subscription entitlements are not guaranteed to transfer between Apple and Google platforms. On a new device, use the same platform and store account as the original purchase before attempting restoration.

6. Local Data, Backups, and Risk of Data Loss

You are responsible for managing your device, local storage, and backups. Uninstalling the App, clearing App data, factory-resetting, losing or damaging a device, storage failures, operating-system behavior, or third-party cleanup tools may permanently delete local content.

Before uninstalling, changing devices, or taking any action that may affect data, use the App’s export or backup feature and confirm that the backup file is accessible. Restoring Pro is not the same as restoring project data. To the maximum extent permitted by law, we are not responsible for data loss caused by a failure to back up, device failure, system behavior, or circumstances outside our reasonable control.

Items in the recycle bin may be permanently deleted after the retention period shown in the App, which is currently generally 30 days. Restore or export anything you need before that period ends.

7. User Content, Ownership, and Necessary Permission

“User Content” includes text, photos, signatures, logos, templates, reports, and other materials that you enter, capture, import, record, annotate, sign, generate, or export using the App. You retain the rights you hold in your User Content.

You permit the App to use User Content only as necessary to store, process, format, copy, convert, display, export, and share it on your device at your direction. We do not acquire ownership of your projects or reports merely because you use the App.

You must have all rights and lawful grounds necessary for User Content and are responsible for its legality, accuracy, completeness, and consequences of use.

8. Photos, Signatures, Personal Data, and Third-Party Rights

If User Content includes photos, names, addresses, contact details, signatures, or other personal data relating to clients, employees, contractors, residents, visitors, or other people, you are responsible for:

• providing appropriate notice and obtaining any authorization or consent required;
• processing that information only lawfully and consistently with the inspection or reporting purpose;
• protecting exports, backups, and shared files against unauthorized access; and
• complying with privacy, data-protection, employment, property, surveillance, electronic-signature, and professional-industry rules.

You must not forge signatures, impersonate another person, or capture, record, export, or distribute third-party information without lawful authority.

9. Report Accuracy and Professional Disclaimer

SnagFlow is a recording and formatting tool. It is not a licensed inspector, engineer, architect, lawyer, insurer, safety adviser, or other professional, and it does not provide legal, engineering, construction, insurance, compliance, or safety advice.

Reports depend on your input, photos, settings, templates, and professional judgment. Automated numbering, calculations, formatting, exports, or status displays may contain errors or omissions. Before signing, sending, submitting, or relying on a report, you must independently verify its facts, photos, signatures, dates, calculations, conclusions, and applicable standards.

Do not use the App as the sole basis for emergency response, life-safety, structural-safety, or other critical decisions. Consult an appropriately qualified professional whenever professional judgment or legal certification is required.

10. Exports and Third-Party Sharing

When you export or share content through a system share menu, email, cloud drive, messaging app, print service, or another third-party service, that third party’s terms and privacy practices apply. You are responsible for selecting the correct recipients, setting appropriate access permissions, and confirming that sensitive content is protected.

Third-party transmission failures, compression, formatting changes, synchronization, public links, retention, or security events are outside our control.

11. Acceptable Use

You must not:

• use the App for unlawful, fraudulent, harassing, infringing, abusive-surveillance, or harmful activity;
• upload, create, or distribute content that you have no right to use;
• falsify inspection records, evidence, or signatures, or intentionally mislead a report recipient;
• bypass subscriptions, licensing, access controls, security measures, or feature limits;
• maliciously interfere with the App, distribute malicious code, automate abuse, or conduct destructive testing;
• reverse engineer, decompile, crack, or attempt to obtain source code except to the extent applicable law expressly permits; or
• remove or alter copyright, trademark, or other proprietary notices in the App.

12. App License and Intellectual Property

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to use the App on compatible devices that you own or control for personal or internal business purposes.

Except for User Content, the App’s software, interface, design, branding, graphics, template system, and related intellectual property belong to the Developer or its licensors. These Terms do not transfer those rights to you.

13. Third-Party Platforms and Services

The App may depend on the Apple App Store, Google Play, operating-system permissions, the camera, photo library, file system, printing, share menus, and other third-party components. Your use of those platforms and services is also subject to their respective terms.

Apple or Google is responsible for its store accounts, payment processing, purchase history, and subscription management within its control; neither is the storage provider for your local SnagFlow project content. If these Terms conflict with a mandatory app-store rule governing purchases, refunds, or subscription management, that store rule and applicable law control.

14. Updates, Feature Changes, and Availability

We may release updates to fix defects, improve security, meet platform requirements, or enhance features. Some updates may be required for continued operation, purchase restoration, or app-store communication.

We may add, modify, or discontinue features, compatibility, or plans, but we will not unlawfully deprive you of rights that apply during a paid active term. We do not guarantee that the App will always be uninterrupted, error-free, compatible with every device, or supported by every third-party platform.

Core local workflows may work offline in many circumstances, but purchases, purchase restoration, subscription-status refresh, App updates, and some sharing features require a network connection and available app-store or third-party services.

15. Disclaimers

To the maximum extent permitted by applicable law, the App is provided “as is” and “as available.” We disclaim all express and implied warranties, including merchantability, fitness for a particular purpose, accuracy, reliability, non-infringement, continuous availability, and freedom from data loss.

Some countries or regions do not allow the exclusion of statutory warranties, so some of these exclusions may not apply to you. Nothing in these Terms excludes consumer rights that cannot lawfully be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, the Developer is not liable for indirect, incidental, special, punitive, or consequential loss, including loss of profits, revenue, goodwill, business opportunities, or data, or loss arising from reliance on reports, failure to back up, third-party services, or unauthorized sharing.

To the maximum extent permitted by applicable law, the Developer’s total aggregate liability arising from the App or these Terms will not exceed the amount you actually paid for SnagFlow Pro during the 12 months immediately preceding the event giving rise to the claim. This limitation does not apply to fraud, willful misconduct, gross negligence, personal injury, or any liability that applicable law does not permit us to limit.

17. Termination

You may stop using and uninstall the App at any time. Uninstallation does not cancel a subscription; you must still manage it in the relevant app store.

Your license to use the App may terminate if you materially or repeatedly breach these Terms. Provisions that by their nature should survive—including ownership, disclaimers, limitations of liability, and dispute provisions—survive termination.

18. Mandatory Consumer Rights

Consumer-protection, digital-content, privacy, or refund laws in your country or region may give you rights that cannot be waived. These Terms do not limit those rights. If any part of these Terms conflicts with a non-excludable legal right, that legal right controls.

19. Governing Law and Disputes

These Terms are governed by the laws of the People’s Republic of China, without regard to its conflict-of-law rules, except where mandatory consumer law in your location applies.

If a dispute occurs, please first contact us at the email below with a description so that we can try to resolve it informally. Any unresolved dispute will be submitted to a court of competent jurisdiction determined under applicable law. This section does not prevent either party from seeking urgent relief or filing a complaint with a consumer-protection authority where legally permitted.

20. Changes to These Terms

We may update these Terms to reflect changes in features, subscriptions, law, or platform requirements. The updated version will display a new “last updated” date on this page. We may also provide an in-App notice or other reasonable notice for material changes.

Where permitted by law, continued use of the App after updated Terms take effect means that you accept them. Where express consent is required, we will request it before continued use of the affected service.

21. Language

The English and Simplified Chinese texts are the source versions of these Terms. Other language versions may be automatically translated for convenience. If meanings differ, the English version controls to the extent permitted by law, unless mandatory law in your location requires otherwise.

22. Contact Us

For questions about these Terms, subscriptions, or purchases, contact:

• Email: weiyifang001@outlook.com
• Suggested subject: SnagFlow Terms Request